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A casino manager -- also referred to as a manager-on-duty or house manager -- supervises casino employees, oversees the casino's operations and adherence to state gaming regulations, and ensures that the casino has adequate and properly licensed staff.

The training that casino managers require ranges from typical gaming operations to food and beverage service operations.

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Casino managers must undergo training on state gaming regulations. Specific regulations related to gaming procedures vary from one state to another.

However, casino managers must be knowledgeable about the basics of state gambling laws, including legal age limits for casino patrons and employees; internal controls for ensuring the integrity of the casino's games; legislation and political opposition and support; and the state gaming commission's powers and responsibilities. In addition, casino managers are required to uphold laws that curtail compulsive gambling.

Superior customer service is crucial to a casino's success.

Based on state gaming regulations, no one casino pays out more than another. This means casinos are on a level playing field when they compete for customers, or the largest market share in their region. The way to attract more customers, and thus increase the casino's revenue, is through superior customer service. Casino managers are trained on customer service principles and how to improve the customer's experience. Communication and conflict-resolution skills also are part of their training, Casino managers also must be trained to determine when customer complaints should be escalated to the casino executive or state gaming official.

Many casinos -- on the Strip in Las Vegas and elsewhere -- are known for their elaborate buffets and top-notch restaurants. Casino managers often supervise restaurant managers, drawing on their training on service level standards for food and beverage.

Although they may only be peripherally involved in their restaurants' operations, casino managers must be familiar with food and beverage industry procedures, staffing and workforce quality, and how to sustain restaurant operations. Some casino managers are promoted through the ranks from customer-facing roles, such as dealers, cage cashiers and player development host positions.

They bring their knowledge of specific gambling operations, such as slots and blackjack, roulette, craps and poker games, to their management roles.

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Casino managers recruited from external sources may receive on-the-job training so they understand business, marketing and management concepts as they relate to the gaming industry. In addition, casino managers must learn how property surveillance works, as well as how surveillance and gaming officials work together to investigate mismanagement and intentional acts to commit fraud or theft. Aspiring casino managers learn via classroom training, such as that provided by degree programs in casino management, or through on-the-job training working in an assistant manager role for the casino.

Many casino managers learn operational standards through on-the-job training. They learn business administration, marketing and advertising principles and applications of business management theory via formal coursework and education.

Ruth Mayhew has been writing since the mids, and she has been an HR subject matter expert since Her work appears in "The Multi-Generational Workforce in the Health Care Industry," and she has been cited in numerous publications, including journals and textbooks that focus on human resources management practices. Ruth resides in the nation's capital, Washington, D.

Skip to main content. Gaming Regulations Casino managers must undergo training on state gaming regulations.

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Customer Service Superior customer service is crucial to a casino's success. Food and Beverage Many casinos -- on the Strip in Las Vegas and elsewhere -- are known for their elaborate buffets and top-notch restaurants. Gaming-Specific Training Some casino managers are promoted through the ranks from customer-facing roles, such as dealers, cage cashiers and player development host positions.

Training Options Aspiring casino managers learn via classroom training, such as that provided by degree programs in casino management, or through on-the-job training working in an assistant manager role for the casino. References 5 O-Net Online: Summary Report for Gaming Managers U. Bureau of Labor Statistics: About the Author Ruth Mayhew has been writing since the mids, and she has been an HR subject matter expert since Suggest an Article Correction.

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Biloxi, MS (PRWEB) December 10, -- Harvest Trends now offers the consulting, coaching, and tools that you need to grow your casino host program. The. Nick Ippolito's Player Development Systems help casinos with player development program, casino host training, customer service and telemarketing training. Becoming a Casino Manager: Becoming a Casino Manager: Job Description & Salary Info. management company is seeking a player development manager for a New.

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